TRE UK® Cancellation and Refund Policy
TRE UK® is committed to offering high quality, ethical, and supportive services. We ask all clients to read this policy carefully before purchasing any course or service.
This policy applies to:
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1-to-1 Online Courses
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Self-Learning Online Courses
This policy does not affect your statutory rights under UK consumer law.
1-to-1 Online Courses
Our 1-to-1 Online Courses are pre-paid services delivered personally by a TRE UK® Practitioner.
Once you have registered and payment has been received, we plan to begin working with you within two weeks. If you are not ready to start due to medical or personal reasons, we will agree a suitable postponement until you are ready.
Because time is reserved and preparation takes place in advance, fees are non-refundable once the course has been purchased, except where required by law.
In exceptional circumstances, and at our discretion, we may consider a partial refund. If a refund is agreed, an administration fee will be deducted.
Self-Learning Online Courses (Digital Content)
Self-Learning Online Courses are classed as digital content under the Consumer Contracts Regulations 2013.
You have the right to cancel your purchase within 14 days from the date of purchase, provided that:
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You have not accessed the course
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You have not logged in
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You have not downloaded or streamed any content
If you cancel within this period and have not accessed the course, you will receive a full refund.
Refunds will be processed within 14 days of receiving your written cancellation request.
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