Cancellation and Refund Policy

TRE UK® Cancellation and Refund Policy

TRE UK® is committed to providing all of our clients with exceptional care.  

This cancellation policy applies to our 1-2-1 Online courses and our Self-Learning Online Courses: 

Online 1-2-1 Course:

This course is booked with a Practitioner and is face-to-face.  It is pre-paid.  We work to arrange appointments for your convenience.  Once registered and paid we expect to be working with you within 2 weeks.  If there is any reason to delay your start i.e. medical issues, then we will postpone until you are ready.  Please note fees are not refundable. 

In special circumstances, we may consider a refund minus administration costs. 

TRE UK® Cancellations and Refunds Policy 

TRE UK® is committed to providing all of our clients with exceptional care.  

This cancellation policy applies to our 1-2-1 Online courses and our Self-Learning Online Courses: 

Online 1-2-1 Course:

This course is booked with a Practitioner and is face-to-face.  It is pre-paid.  We work to arrange appointments for your convenience.  Once registered and paid we expect to be working with you within 2 weeks.  If there is any reason to delay your start i.e. medical issues, then we will postpone until you are ready.  Please note fees are not refundable. 

In special circumstances, we may consider a refund minus administration costs. 

Self-Learning Online Course: 

The Distance Selling Regulations 2000 give you fourteen calendar days cooling off period from receipt of goods.  This period allows an unconditional right to cancel. 

However, this excludes Audio or video recordings or software which has had its seal broken and has been opened, or the same such content in a digital download / electronic form.  We will however undertake to offer you a full refund if you notify us within 14 days of your purchase date (not course activation date) on condition that the course/study package has not been opened or used in any way. 

You will be required to, make such a request in writing to us at the address on our contact page and send it to us via registered mail, and at your cost return any received materials in an unopened and unused condition.  The refund will take up to 30 days to process. 

 We will not supply digital content, within the 14-day cancellation period, unless you the consumer has given us your express consent to this happening. 

  • You must also acknowledge that once the download starts you will lose your right to cancel. 
  • If you do not give your consent, you will have to wait until the cancellation period has ended before you can download the digital content. 
  • This is to ensure the digital content is what you want before downloading it.  
  • The products or services have been accessed, and utilised, beyond the login point. 
  • You cannot cancel any Course provided by TRE UK® once you have logged onto such a Course and, to the maximum extent permitted by law, we have no liability to provide you with a refund of the Course Fees paid, in full or in part, if you have logged onto such a Course. 

The Distance Selling Regulations 2000 give you fourteen calendar days cooling off period from receipt of goods.  This period allows an unconditional right to cancel. 

However, this excludes Audio or video recordings or software which has had its seal broken and has been opened, or the same such content in a digital download / electronic form.  We will however undertake to offer you a full refund if you notify us within 14 days of your purchase date (not course activation date) on condition that the course/study package has not been open or used in any way. 

You will be required to, make such a request in writing to us at the address on our contact page and send it to us via registered mail, and at your cost return any received materials in an unopened and unused condition.  The refund will take up to 30 days to process. 

 We will not supply digital content, within the 14-day cancellation period, unless you the consumer have given us your express consent to this happening, authorised at the purchase point.

  • You must also acknowledge that once the download starts you will lose your right to cancel. 
  • If you do not give your consent, you will have to wait until the cancellation period has ended before you can download the digital content. 
  • This is to ensure the digital content is what you want before downloading it.  
  • The products or services have been accessed, and utilised, beyond the login point. 
  • You cannot cancel any Course provided by TRE UK® once you have logged onto such a Course and, to the maximum extent permitted by law, we have no liability to provide you with a refund of the Course Fees paid, in full or in part, if you have logged onto such a Course. 

Please sign and date so that you acknowledge that you have read and agree to the terms.  

Any questions please email info@treuk.com